Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at russell@russellkentnicholls.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact me for any return question at russell@russellkentnicholls.com.


Damages and issues
Please inspect your digital files upon receipt and contact me immediately if the item is defective, corrupted or if you receive the wrong item, so that I can evaluate the issue and make it right.


Exceptions / non-returnable items
All digital sales are final and purchases are non-refundable nor can they be returned.
Unfortunately, I cannot accept refunds on sale items or gift cards.


Exchanges
Exchanges on digital products are not accepted.


Refunds
All sales are final and purchases are non-refundable nor can they be returned. In the event of a refund, please remember it can take some time for your bank or credit card company to process and post the refund too.